TERMS & CONDITIONS OF ORDER & PURCHASE
Delivery Charges
Free delivery on qualifying orders is only applicable to purchases that are made in a single invoice, to a single address in one trip, unless otherwise stated.
In the event that a single order has to be split into various delivery dates/locations/timings due to special requests and/or selection of delivery dates within the stated delivery lead-time period, additional logistics charges will apply at the discretion of InnFinest, or at the discretion of any of our affiliated sellers and fulfilment agents that will be delivering your order.
Free delivery on qualifying orders is only applicable within Singapore mainland. Additional delivery charges may be incurred at the discretion of InnFinest should the deliveries be chosen to occur outside of our normal operating hours. An additional surcharge on top of the delivery charges already incurred will be applicable for deliveries to selected locations. For the list of locations and its applicable surcharges, please see here.
For deliveries after 7pm, a surcharge of S$30 will be applied.
In the event that the goods cannot be delivered on your preferred delivery date and/or time-slot due to reasons such as lack of stock from suppliers or scheduling difficulties, you will be notified the soonest possible. InnFinest. reserves the right to amend the delivery timings or to substitute the original item to a similar product of higher or equal value should such circumstances arise.
To qualify for free delivery, your delivery location must be accessible via elevator (i.e. on the same storey as lift landing) or must be on the same floor as the goods loading/unloading area. If the delivery crew is unable to deliver the furniture to your location via the elevator at the point of delivery (eg. Furniture is unable to fit into elevator, elevator unserviceable upon delivery crew's arrival, refusal of elevator access by building management etc) we will assess (at our own discretion) the feasibility of the furniture being carried up via the staircase in a non-hazardous manner. If the process is deemed hazardous and the delivery is deemed unfeasible, (e.g furniture or infrastructure prone to damage on narrow stairway, obstruction of passageway), InnFinest reserves the right to cancel the delivery. Upon cancellation, a refund of any of your prior payments for that delivery will be made by cheque or bank transfer within two weeks from the initial delivery date.
Should delivery via staircase be deemed safe, additional charges per item will be as follow: First non lift-accessible storey free of charge (e.g. staircase delivery from ground floor to level two is free) + S$10 per item transported to a subsequent non lift-accessible storey (i.e. staircase delivery of a wardrobe and a kettle to the 4th non-lift accessible storey (e.g. Level 5 of a shophouse etc) will cost an additional S$60 [(1 X 2 X S$0) + (3 X 2 X S$10) = S$60].
Delivery Dates and Timing
The delivery time frame that you select online is only tentative. You will be informed of the estimated delivery time frame the day before the scheduled delivery if we are unable to keep to your preferred time frame. Should you not receive any phone calls from us, it will be deemed that your delivery is scheduled to happen within your preferred time frame. You will be contacted again an hour before delivery by the delivery team to confirm your presence at the delivery location and to notify you of our impending arrival.
It is required for customers to be present during the stipulated delivery time to avoid holding up the delivery team from their deliveries to other customers. We seek your understanding when it comes to delivery timings.
InnFinest reserves the right to change the delivery date and time should any unforeseen circumstances arise in the midst of delivery. While we endeavour to adhere to scheduled delivery timings and warrant to act within our means to notify you the soonest possible of any delays or difficulties, you acknowledge that you will, at no point in time, hold InnFinest liable for any inconvenience, losses, damages, injury, charges, expenses and/or deaths that may arise from any delayed, postponed, incomplete or unfulfilled deliveries, to the extent permitted by Law.
Delivery Of Multiple Items
If you have ordered more than one item, you may receive the items separately, and at different delivery times, though in most cases, we will arrange for all the items to be delivered in one truck. Should the items be delivered separately, you will be informed in advance.
Clearance Items/1 Set Offer/ Display Set/ Prizes
There will be strictly no returns, refunds, exchanges or warranties for items which are under clearance, 1 set offer, display set, prizes, unless otherwise stated. The product descriptions of such offers will clearly state their defects (if any).
Changing of Delivery Dates
Changes in delivery date should be made via email to support@innfinest.com at least 48 hours before the stipulated delivery timing. Please provide your order invoice number, which can be found in the confirmation email sent to you.
Changing of Items
Changing of items is not allowed for customised items after confirmation of order. Any changes to other items in the order should be done via email to support@innfinest.com, subjected to InnFinest dicretion. Please provide your order invoice number that can be found in the confirmation email sent to you. Orders of customised items cannot be changed once they are confirmed.
Order Cancellation
Cancellation is not allowed for customised items after confirmation of order. Cancellation of other items in order should be done via email to support@innfinest.com, subjected to InnFinest dicretion. Please provide your order invoice number that can be found in the confirmation email sent to you.
Damage Policy
We advise our customers to inspect the furniture carefully for damages upon delivery. Though rare, there is a possibility of manufacturing defects or even furniture being damaged during transportation. Should you detect any damage or defect e.g knocks, dent or cracks, inform us immediately or email to support@innfinest.com.
In some cases where the merchandise displays minor scratches and dents, the merchandise will be touched up, repaired or replaced at the discretion of InnFinest.
You also have the right to reject the merchandise immediately if the piece delivered is different from that depicted in the product description or picture you saw online.
InnFinest reserves the right to void the warranty of a merchandise within its warranty period should the product be found to have been subjected to adverse conditions, not exclusively or limited to conditions such as bad weather, abuse, or placement of the merchandise in publicly accessible locations that causes the merchandise to be subjected to damage, intentional or otherwise.
Limitation of Liability
InnFinest. shall not be liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and excludes any liability from us for any personal injury or death caused by our negligence, to the extent permitted by Law.
Return and Refund Policy
All products qualify for a return except for the following:
-Customised products, wall beds
-Modular wardrobes, cabinets, shelf
-Clearance/1 Set Offer/ Display Set/ Prizes products
-Products that require on-site assembly
-Bedroom sets, pillows, cushion
-Products that are not in new and unopened condition
-Products that have been removed from their original packaging, used, stained, torn, washed, discoloured, dented, damaged and/or with traces of fragrance or odours
-Request for returns should be made to us within seven (7) days from the delivery date. The refund amount will exclude any delivery, assembly, delivery timing, delivery location and/or staircase delivery fees paid when the original order was made.
InnFinest may charge you for additional fees during the return trip. The charges are as follow:
1. Staircase delivery charges (as published on our website) should your premises be inaccessible via the lift.
2. Delivery location surcharge; For returns of products to selected locations, delivery surcharges that were charged to these selected locations will not be refunded. If the returns are to be done in surchargeable locations, the surcharge will be charged again for the returns.
3. Delivery timing surcharge; For deliveries after 7pm, a surcharge of S$30 applies.
Merchandise should be unused, undamaged, in a resalable condition and with its original packaging fully intact. InnFinest. has the full discretion to decide whether any item is in a condition suitable for return and reserves the right to reject any returns if they are deemed unfit for return.
All electrical appliances must be in new, unused, undamaged, resalable condition with all documents, original tags, warranty cards, and in its original packaging to be eligible for a return.
InnFinest. will allocate the date and time of return. The date and time for the return pickup are subject to availability of our logistic resources. The availability of logistics resources is the determining factor for the date and time allocated by InnFinest for the return trip. InnFinest will not entertain any requests for returns made directly at our warehouse unless prior arrangements have been made with InnFinest.
All refunds for orders paid for via cash on collection will be made in the form of bank transfer by InnFinest. Customers who have paid via credit card/Instalment Payment Plan methods will be refunded via the original mode of payment. Refunds for payments made via cash on delivery or credit card will be made within seven (7) working days.
Refund of payments made via the UOB 0% Interest-Free Online Instalment Payment Plan (IPP) and DBS/POSB 0% Interest-Free Online IPP are subjected to approval from UOB and DBS Bank respectively. No refunds in cash or cheque will be issued by InnFinest. on orders paid via the IPPs. Refunds for payments made via IPP will be issued within fourteen (14) working days.
Refund of payments made via PayPal will be in accordance to PayPal’s mode of refund. For more information, click here.
Proof of Purchase
Upon successful placement of order, an order acknowledgment containing the invoice will be sent to the email address that you have provided in the online order form. We advise you to keep the email or print the invoice, as these can be used as your proof of purchase. You will also receive a hard copy of the invoice upon delivery and will be required to endorse on the invoice after merchandise has been received in good condition.
The endorsement made on the invoice if an item has been received in good condition constitutes your acknowledgement that the item received is free from any defects or is in a condition accepted by you at the point of delivery.
General Warranty
Furniture
Our furniture comes with 5 years warranty on spring mechanism and manufacturing defects (not including wear and tear or misuse), unless otherwise stated. If you detect any manufacturing defects or damages which are not due to misuse or wear and tear, take a picture of the problem and send it to support@innfinest.com with a brief explanation of the problem, including the order invoice number that can be found in the confirmation email sent to you, and date of purchase. We will contact you and arrange for our service team to assess the situation. In most cases, repairs will be done. If it is deemed beyond repair by the service team, we will exchange the product for a identical one, or similar one of equal or greater price, depending on availability. InnFinest reserves the right to make the final decision on whether to repair or exchange the product, as well as the replacement product, should an exchange be decided on.
Electrical Appliances
Warranties (if any) for all electrical appliances sold on InnFinest are provided directly by the respective manufacturers and are stated clearly in product descriptions. Warranty cards and/or relevant warranty details (if any) can be found packed together with the appliance and should be submitted immediately upon purchase.
Within the faulty exchange window of 7 days, InnFinest will not take in any electrical appliance for exchange, servicing or refund if the electrical appliance is found to be used/greased/stained and is not in its original packaging.
All other items
The following items are not covered by warranty: pillows, bolsters, mattress protectors, mini sofa beds, foam mattresses (under the bedding accessories category), and all clearance/1 Set Offer/ Display Set/ Prizes items.
Warranties do not cover wrongly assembled products that are assembled by the customer.
Warranties are covered for local orders only and are not applicable to products exported out of local country.
For more information, see here.
InnFinest Website Terms & Conditions of Use
Your access to and use of InnFinest's Website and the products and services (hereby collectively known as “Services”) available through this Website are subject to the following terms and conditions. By using our Services, you agree to all of the Terms and Conditions of Use, as may be updated by us without prior notice. InnFinest reserves to amend the Terms and Conditions of Use at its own discretion.
InnFinest. advises you to check this page regularly to take note of any changes we may have made to the Terms and Conditions of Use.
Website Access
Access to this Website is permitted on a temporary basis, and InnFinest. reserves the right to withdraw or amend the Services without prior notice. InnFinest. will not be held liable if, for any reason, this Website is unavailable at any time or for any period. Occasionally, we may restrict access to some parts or all of this Website at our own discretion and without prior notice.
All data on this Website is published “As is” and is correct at the time of publishing. InnFinest. reserves the right to remove, edit and add on any data without prior notice.
This Website may also contain links to other third-party websites (henceforth referred to as “Linked Sites”), which are not operated by InnFinest. InnFinest. has no control over the Linked Sites and accepts no responsibility for them, or for any loss or damage that may arise from your use of them. Your use of the Linked Sites is at your own risk and will be subject to the individual terms of use and service of each such site, if any.
Site Usage
You are prohibited from misusing this Website.
You will not: commit or encourage a criminal offence; transmit or distribute any material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon any other person's proprietary rights; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website.
Any breach of this provision constitutes a criminal offence under the Computer Misuse Act 1998. We will not hesitate to report any such breach to the relevant law enforcement authorities and disclose your identity to them.
InnFinest. will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material.
InnFinest., its staff, management, licensors, shareholders and affiliates will not be responsible for any other misadventure arising from the use of this Website.
Electronic Communications
When you visit this Website, submit content to this website (product reviews and/or questions) or send e-mails to InnFinest, you are communicating with InnFinest electronically. We may respond to you by e-mail or by posting notices/responses on the Website. You agree that all such notices, disclosures, and other communications that InnFinest provides to you electronically satisfy any legal requirement that such communications be in writing.
Intellectual Property, Software and Content
The intellectual property rights of all software and content made available to you on or through this Website remains the property of InnFinest and its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by InnFinest and its licensors.
InnFinest does not claim to own the rights to the images, trademarks and intellectual property of our licensors and the respective third-parties that are featured on this Website. All rights of these images, trademarks and intellectual property belong to their respective owners and not to InnFinest.
You are permitted to store, print and display the content supplied purely for your personal use. You may not publish, manipulate, distribute or reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website, nor may you use any such content in connection with any business or commercial enterprise.
You are prohibited from modifying, translating, reverse engineering, decompiling, disassembling or creating derivative works based on any software or accompanying documentation supplied by InnFinest. or its licensors.
The InnFinest logo and website design are registered trademarks of InnFinest. No licence or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks which are colourably similar without the written permission of InnFinest.
Any infringement of the intellectual property rights of any party on this site will be reported to the relevant authorities upon discovery.
Governing Law and Jurisdiction
The law governing the use of Website and all transactions is the Law of Singapore. Any aspects that are not covered by these Terms and Conditions is subject to Singapore Law.
Salvatory Clause
If any of these Terms and Conditions are rendered invalid or void, the other Terms and Conditions will remain in fact.