How do I qualify for Free Delivery?
All orders of SG$300 or more of eligible items across any product category qualify for FREE Standard Delivery. Your delivery location must also be accessible via elevator, and on the same floor as the lift landing or must be on the same floor as the goods loading/unloading area. $10 surcharge per item per floor applies to no lift access deliveries; $30 Surcharge applies to special zone; no delivery to no-go zones.
How soon is the delivery date?
All wall beds and furniture are custom-made to your requirement, hence would require transition time (4-8 weeks) from the factory. We will try our best to fulfill your preferred delivery date.
We seek your understanding that delays may occur due to unforeseen circumstances such as manufacturing, shipping or customs delays. In the event of a delay, InnFinest™ will contact you to reschedule. Orders that doesn't require assembly are usually faster as they are easier to schedule.
How soon is the assembly /installation?
Depending on the customization, wall bed assembly can take up to 2-4 hours, usually install on the same day upon delivery.
What delivery options does InnFinest™ offer?
We offer the standard delivery as below.
|
Shipping Options |
How much am I paying? |
When will my delivery reach me? |
|
Standard |
Free for orders above $300. $19.90 for orders below $300. |
When all your items are ready to be shipped, our logistics partner will contact you to suggest a date/time for delivery. If you are not available on the suggested date/time, your delivery will be rescheduled to the next earliest date/time. If you are willing to accommodate our delivery schedule, Standard Delivery allows you to get your items at no or low delivery cost. |
For most standard deliveries, our logistics partner will contact you via SMS, to propose you a delivery date, when all the items are ready to be shipped. Please remember to acknowledge and accept the delivery schedule. If you reject or fail to accept the delivery 2 days before your scheduled delivery date, another schedule will be proposed to you within 5 working days.
Can i specify a delivery date and time?
To keep delivery free, we are unfortunately unable to accommodate requests for specific time/ date of delivery. We will nonetheless try on a best effort basis (no guarantees). For deliveries after 7pm, a surcharge of S$30 will be applied. You may email us at support@innfinest.com.
Can I self-collect the furniture myself?
The products you ordered may not be available immediately for collection. Please email us at support@innfinest.com for special arrangement. Our customer service team will inform you when all the products ordered are available for self-collection.
Do you provide furniture disposal service?
We do not provide furniture disposal service. It is recommended that you contact your Town Council or MCST for assistance, as they often provide this service for free or a low fee.
Staircase Delivery
If the delivery crew is unable to send the furniture to your location through the elevator (eg. the furniture is unable to fit into the elevator, the elevator is not operational, the building management denies us access to the lift), InnFinest will at our sole discretion access the feasibility of the furniture to be carried up the staircase in a non-hazardous manner. Should it be safe to deliver via the staircase, additional charges of $10 per item to per floor will be applied.
Example: A delivery of 2 items that comprises of a pillow and a mattress is to be delivered to a 4 storey apartment without elevator access.
The table of fees below also applies to furniture disposal that requires the use of the staircase.
|
Number of Floors Travelled |
Total Staircase Delivery Cost |
|
|
Both Items to Level 1 |
0 |
Free |
|
Both Items to Level 2 |
1 |
2 items x 1 floor x cost per floor ($10) = $20 |
|
Both Items to Level 3 |
2 |
2 items x 2 floors x cost per floor ($10) = $40 |
|
Both Items to Level 4 |
3 |
2 items x 3 floors x cost per floor ($10) = $60 |
Delivery Surcharge for Selected Locations
A delivery surcharge of S$30 will be imposed in addition to the existing delivery fee upon every delivery made to the locations listed below:
|
Postal Code |
Location |
Postal Code |
Location |
|
- |
Alps Avenue |
465556 |
Bedok Camp |
|
- |
Seletar Aerospace |
498760 |
Changi Exhibition Centre (Airbase) |
|
- |
Sentosa Island |
498761 |
Changi Exhibition Centre (Airbase) |
|
98269 |
Resorts World at Sentosa |
498819 |
Changi Naval Base |
|
98322 |
85, Brani Terminal Avenue |
498820 |
Changi Naval Base |
|
98323 |
81, Brani Terminal Avenue |
498821 |
Changi Naval Base |
|
98324 |
2, Brani Terminal Avenue |
498802 |
1 Changi North Way |
|
98325 |
89, Brani Terminal Avenue |
499611 |
8 Changi North Way |
|
99958 |
Resorts World at Sentosa (Office) |
508487 |
Hendon Camp |
|
109680 |
Central Manpower Base (CMPB) |
509863 |
Changi Airbase |
|
117536 |
Power Grid |
509927 |
Trent Engine Overhaul Complex |
|
117605 |
Stockport Road |
509928 |
SIA Engine Test Centre |
|
117630 |
Tanjong Berlayer Camp |
509932 |
Trent Engine Overhaul Complex |
|
129817 |
Clementi Camp |
534257 |
Paya Lebar Airbase |
|
139302 |
Ayer Raja Camp |
567754 |
Amoy Quee Camp |
|
149051 |
Special Operations Command |
596302 |
Maju Camp |
|
178880 |
Parliament House |
507087 |
Selarang Camp |
|
248843 |
Tanglin Camp |
609278 |
Shell |
|
367833 |
Mount Vernon Camp |
609412 |
Vobak Building |
|
397970 |
Guillemard Camp |
609831 |
Caltex Jalan Buroh 1 Service Centre |
|
619523 |
ST Kinetics |
729754 |
Mandai Camp II |
|
628054 |
29, Tanjong Kling |
729756 |
Mandai Hill Camp |
|
628439 |
Tanjung Gul Camp |
738103 |
Woodlands Checkpoint |
|
629353 |
Keppel Shipyard (Gul) |
738203 |
Woodlands Checkpoint |
|
629888 |
Keppel Shipyard |
738700 |
Woodlands Checkpoint |
|
637559 |
Pasir Laba Camp |
757618 |
Sembawang Camp |
|
638357 |
Jurong Camp I |
757621 |
Chong Pang Camp |
|
638361 |
Jurong Camp II |
757752 |
Sembawang Airbase |
|
638364 |
SAFTI Military Institute |
757753 |
Khatib Camp |
|
638501 |
ST Marine |
757758 |
Dieppe Barracks |
|
667988 |
Bukit Gombak Camp |
758103 |
Senoko Power Station |
|
669638 |
Hillview Camp |
759907 |
Senoko Incineration Plant |
|
669642 |
Gombak Base HQ |
759956 |
Sembawang Shipyard / Sembawang Wharf |
|
669644 |
Gombak Base |
778895 |
Nee Soon Camp |
|
669645 |
Ministry of Defence |
778900 |
Nee Soon Camp (Leo North) |
|
669646 |
Bukit Panjang Camp |
779914 |
Nee Soon Camp (SCDF) |
|
688255 |
Mowbray Camp |
797792 |
Seletar Airport Passenger Terminal |
|
688256 |
Kranji Camp |
797809 |
Seletar Airport |
|
688793 |
Stagmont Camp |
819658 |
Changi International Airport Services |
|
689953 |
Keat Hong Camp II |
819659 |
SATS Inflight Catering Centre 1 |
|
689954 |
Keat Hong Camp |
||
|
708972 |
Murai Camp |
||
|
708976 |
Lim Chu Kang Camp II |
||
|
718919 |
Sungei Gedong Camp |
||
|
729753 |
Mandai Camp |
No-Go Zones
Due to security reasons or inaccessibility, InnFinest™ does not deliver to the following locations:
|
Postal Code |
Location |
Postal Code |
Location |
|
- |
Airport Cargo Road |
629122 |
Jurong Shipyard |
|
- |
Airline Road |
637607 |
Tuas Power Station |
|
- |
Jurong Island |
698956 |
Tengah Air Base |
|
- |
Khusu Island |
759945 |
Admiralty West Prison |
|
- |
St. John's Island |
759957 |
Sembawang Prison |
|
- |
Pulau Ubin |
||
|
- |
Pulau Tekong |
||
|
- |
Rifle Range Compound |
||
|
149373 |
Queenstown Remand Centre |
||
|
417902 |
Kaki Bukit Prison School |
||
|
478937 |
Singapore Prisons Quarters |
||
|
498834 |
Tanah Merah Prison |
||
|
596472 |
Police KINS Training Camp |
||
|
506969 |
Changi Prison Complex Cluster B |
||
|
507709 |
Changi Prison Complex Cluster A |
||
|
509862 |
Changi Air Base (West) |
||
|
609271 |
ASL Shipyard |
||
|
609273 |
PPL Shipyard |
||
|
619110 |
Jurong Port |
||
|
628398 |
Tuas Naval Base |